1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.
2. The full fee for Little Hearts Sleep Consultancyservices is due on booking your Consultation withLittle Hearts Sleep Consultancy.
3. If the Sleep Programme is cancelled by the Client (the payer and recipient of the consultation) the following refund policy applies:
More than 48 hours' notice: 100% refund
Between 24 and 48 hours' notice: 50% refund
Less than 24 hours' notice: No refund
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 24 hours of the booking time, Little Hearts Sleep Consultancy, on a case by case basis and at its sole discretion, will offer one alternative appointment date within 4 weeks of the original booking.
5. Little Hearts Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Little Hearts Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. The Client agrees not to copy, reproduce, distribute, share, sell, or provide the Programme or any associated materials to any third party without prior written permission from Little Hearts Sleep Consultancy.
7. Advice given by Little Hearts Sleep Consultancy is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Little Hearts Sleep Consultancy provides advice based on professional training, experience, and information provided by the Client. However, sleep outcomes cannot be guaranteed, as every child and family situation is unique. Little Hearts Sleep Consultancy accepts no liability for the success or otherwise of any sleep programme or recommendations provided.
9. If the Client’s child has an underlying health condition, Little Hearts Sleep Consultancyreserves the right not to proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. Little Hearts Sleep Consultancyis contactable during:
Monday: 9:00am–6:30pm
Tuesday to Friday: 5:30pm–6:30pm
Saturday: 9:00am–12:00pm
Responses will be provided as soon as reasonably possible and may be delayed due to holidays, illness, or other unforeseen circumstances.
11. Little Hearts Sleep Consultancy reserves the right to cease support immediately in circumstances including, but not limited to, abusive, threatening, discriminatory, or harassing behaviour towards the Consultant. No refund will be provided where support is terminated for these reasons.
12. Little Hearts Sleep Consultancy reserves the right to change the Terms & Conditions at any time.
13. The Client is responsible for ensuring that all information provided regarding their child and family circumstances is accurate and complete. Advice given by Little Hearts Sleep Consultancy is based upon the information supplied by the Client.
14. All personal information shared by the Client will be treated as confidential and handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR). Further details can be found in the Little Hearts Sleep Consultancy Privacy Policy.
15. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.