Last updated: 28 October 2026
1. Acceptance of Terms
1.1. By purchasing or booking a service with Little Hearts Sleep Consultancy, the Client agrees to these Terms and Conditions.
1.2. The Client is the parent, carer or person purchasing the service who has parental responsibility or appropriate authority to request sleep support for the child.
1.3. These Terms and Conditions apply to all services offered by Little Hearts Sleep Consultancy, including Personalised Sleep Support Plans, Follow-Up Consultations and Sleep SOS.
2. Services Provided
2.1. Little Hearts Sleep Consultancy provides personalised, gentle and responsive sleep guidance for babies and young children.
2.2. Services may include:
Personalised Sleep Support Plans.
Personalised Sleep Support Plans with Follow-Up Consultation.
Sleep SOS – Personalised Written Sleep Guidance.
Free Discovery Calls.
2.3. Each service includes only the support described in its individual service description at the time of purchase.
2.4. Little Hearts Sleep Consultancy does not guarantee specific sleep outcomes, as every child and family is different.
3. Sleep SOS – £49
3.1. Sleep SOS is a one-off personalised written sleep guidance service costing £49.
3.2. The service includes:
An online questionnaire completed by the Client.
A review of the information provided.
Personalised written guidance addressing one main sleep concern.
Practical, gentle sleep recommendations delivered in PDF format by email.
3.3. Sleep SOS does not include telephone consultations, video consultations, face-to-face appointments, a comprehensive sleep programme or ongoing support.
3.4. The completed Sleep SOS PDF will normally be emailed within two working days of receiving both payment and the completed questionnaire.
3.5. For the purposes of this service, working days are Monday to Friday, excluding bank holidays.
3.6. Where additional information is required before guidance can be prepared, Little Hearts Sleep Consultancy may contact the Client for clarification. The delivery timeframe may be adjusted accordingly, and the Client will be informed of any revised delivery date. Such contact does not constitute follow-up support.
3.7. Recommendations are based on the information provided at the time of assessment. Changes in the child's circumstances may affect the suitability of the guidance.
3.8. Sleep SOS is designed to address one main sleep concern. Additional concerns or requests for a comprehensive assessment may require the purchase of another service.
3.9. Once the personalised Sleep SOS PDF has been delivered by email, the service is considered complete. No follow-up emails, telephone calls, video consultations, further assessments or ongoing support are included.
4. Payment
4.1. Full payment is required when purchasing or booking a paid service, unless otherwise agreed in writing.
4.2. Payment must be received before any personalised sleep assessment, programme preparation or Sleep SOS guidance begins.
4.3. All prices will be clearly displayed before purchase.
5. Cancellation and Refunds
5.1. Where a service is purchased online or at a distance, the Client will generally have a statutory right to cancel within 14 days of entering into the contract, subject to applicable legal exceptions.
5.2. If the Client wishes work to begin during the 14-day cancellation period, Little Hearts Sleep Consultancy will request their express agreement before commencing the service.
5.3. Where the Client has expressly requested early commencement and subsequently cancels within the cancellation period, they may be required to pay a proportionate amount for services already provided, in accordance with applicable consumer
5.3. If a Client requests that their service begins during the 14-day cancellation period, Little Hearts Sleep Consultancy will obtain their express request before work starts.
5.4. Where work has begun following such a request and the Client subsequently cancels within the cancellation period, a proportionate charge may apply for work already completed, where permitted by law.
5.5. If the service has been fully performed following the Client's express request to begin during the cancellation period, and the Client has acknowledged that their cancellation right will be lost once the service is fully performed, the statutory cancellation right may end at that point.
5.6. If work has not begun and the Client cancels within the statutory cancellation period, a full refund will be provided.
5.7. Nothing in these Terms & Conditions affects the Client's statutory consumer rights, including rights relating to services not provided with reasonable care and skill.
6. Health and Medical Disclaimer
6.1. Little Hearts Sleep Consultancy provides educational sleep guidance and does not offer medical diagnosis, treatment or healthcare services.
6.2. Clients should seek advice from their GP, health visitor or another appropriately qualified healthcare professional regarding any concerns about their child's health, feeding, breathing, development or wellbeing.
6.3. Sleep guidance is not a substitute for medical advice.
6.4. Recommendations will be based on the information provided by the Client and will follow a gentle, responsive approach.
6.5. Parents and carers remain responsible for their child's safety, supervision and care, including following current safer sleep guidance.
7. Client Responsibilities
7.1. Clients agree to provide accurate and relevant information about their child's sleep, health, routine and circumstances.
7.2. Clients should inform Little Hearts Sleep Consultancy of relevant changes before their personalised guidance is prepared.
7.3. Clients are responsible for deciding whether recommendations are appropriate for their family and for seeking professional medical advice where necessary.
8. Limitations of Service and Liability
8.1. Sleep outcomes cannot be guaranteed. Progress may vary depending on the child's age, development, health and family circumstances.
8.2. Little Hearts Sleep Consultancy will provide services with reasonable care and skill.
8.3. Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, or the Client's statutory consumer rights.
9. Privacy and Confidentiality
9.1. Personal information collected through bookings, questionnaires and communications will be handled in accordance with the Little Hearts Sleep Consultancy Privacy Policy and applicable UK data protection law.
9.2. Information collected may include details about a child's age, sleep routines, feeding, health and development where relevant to providing personalised sleep guidance.
9.3. Personal information will only be used and shared where there is an appropriate lawful basis, as explained in the Privacy Policy.
10. Complaints and Contact
10.1. If a Client is dissatisfied with a service, they should contact Little Hearts Sleep Consultancy by email, explaining their concern.
10.2. Little Hearts Sleep Consultancy will review complaints fairly and aim to respond within five working days.
10.3. Clients may contact Little Hearts Sleep Consultancy using the contact details published on its website.
11. Changes to Terms & Conditions
11.1. Little Hearts Sleep Consultancy may update these Terms & Conditions from time to time.
11.2. The Terms & Conditions applicable to a purchase will be those provided to the Client at the time of purchase.
12. Governing Law
12.1. These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.