Last updated: 28 October 2026
Introduction
Little Hearts Sleep Consultancy is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, complete a questionnaire or use our services.
Who We Are
Little Hearts Sleep Consultancy
Email: littleheartssleepconsultancy@gmail.com
Website: www.littleheartssleepconsultancy.com
For the purposes of UK data protection law, Little Hearts Sleep Consultancy is the Data Controller of the personal information collected through our services.
Information We Collect
We may collect the following information:
Personal Information
Parent or carer's name.
Email address.
Telephone number.
Postal address, if provided.
Booking and payment information.
Child Information
Where relevant to the sleep support service, we may collect:
Child's name and age or date of birth.
Sleep patterns, routines and difficulties.
Feeding information.
Medical or health information disclosed by parents.
Developmental information.
Information about family routines and circumstances.
Previous sleep approaches or strategies tried.
This information may be collected through consultations, enquiry forms, sleep assessments and our Sleep SOS questionnaire.
Website Information
When you visit our website, information collected may include:
IP address.
Browser and device information.
Website usage information.
Cookies and analytics data.
How We Use Your Information
We use the information provided to:
Respond to enquiries and arrange discovery calls.
Provide personalised sleep consultations.
Create individual sleep support plans.
Review Sleep SOS questionnaires.
Prepare personalised Sleep SOS written guidance.
Email completed sleep plans and Sleep SOS reports.
Manage bookings and payments.
Maintain appropriate business records.
Meet legal and regulatory requirements.
Improve our website and services where permitted.
Information collected through Sleep SOS is used to assess the child's main sleep concern and prepare personalised written recommendations.
Sleep SOS is a one-off service and does not include ongoing follow-up support.
Lawful Basis for Processing
Under UK GDPR, we process personal information where we have a lawful basis to do so.
Depending on the circumstances, these may include:
Contract: To provide services purchased or requested by a client.
Consent: Where we ask for permission for a particular use of information.
Legitimate interests: To respond to enquiries, manage our business and maintain appropriate records, where these interests do not override individual rights.
Legal obligations: Where we must retain or disclose information to comply with the law.
Some information supplied about a child may be classified as special category personal data, particularly health information.
Where explicit consent is the appropriate legal condition, we will ask the parent or authorised carer to provide it before submitting this information.
We will not use children's health information for unrelated marketing purposes.
Google Forms and Online Questionnaires
Little Hearts Sleep Consultancy uses Google Forms to collect information from parents and carers, including responses to our Sleep SOS questionnaire.
The information provided is used to assess sleep concerns and prepare personalised guidance.
Questionnaire responses may be stored within Google services and accessed only by authorised persons who need the information to provide the service.
We take reasonable steps to protect information collected through online forms.
Sharing Your Information
We do not sell personal information to third parties.
Information may be shared only where necessary, including:
With service providers who help us operate our website, questionnaires, email or payment systems.
Where disclosure is required by law.
Where necessary to address a serious concern about a child's safety or wellbeing.
We do not routinely share children's sleep assessments or personalised reports with third parties.
Where service providers process information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
Some service providers may process or store information outside the UK. Where this happens, we will ensure that appropriate safeguards required by data protection law are in place.
Data Storage and Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Information may be stored securely in email accounts, Google Forms, Google Drive or other business systems used to deliver our services.
Access is limited to those who require the information for legitimate business purposes.
We retain information only for as long as necessary to provide services, maintain appropriate records and comply with legal obligations.
Questionnaire responses, personalised reports and related correspondence are reviewed and deleted when they are no longer required, in accordance with our data retention arrangements.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
Request access to your personal information.
Ask for inaccurate information to be corrected.
Request deletion of your information.
Request restrictions on how your information is used.
Object to certain types of processing.
Request transfer of your information where applicable.
Withdraw consent where processing relies on consent.
These rights may be subject to legal exceptions.
To exercise your rights, please contact:
littleheartssleepconsultancy@gmail.com
You also have the right to raise a complaint with the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Cookies
Our website may use cookies to support website functionality, understand visitor activity and improve the user experience.
Where required by law, we will request consent before using optional cookies.
You can manage cookie preferences through the options provided on our website or through your browser settings.
Changes to This Policy
We may update this Privacy Policy when our services, systems or legal requirements change.
Any updates will be published on our website.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Little Hearts Sleep Consultancy
Email: littleheartssleepconsultancy@gmail.com
Website: www.littleheartssleepconsultancy.com